Q -- I rent and don't want to leave any marks on the walls. Will there be damage to my walls if I use this product?
A -- Our adhesive is 100% pure acrylic and we have found that if you twist it clockwise or counter-clockwise slowly (and patiently) off of a wall, it causes little or no damage. There have been walls where it has taken a chip of paint off of the wall and with any adhesive this is possible.
All walls are so very different it is very hard to give any sort of a guarantee. We have found our adhesive to be a happy medium between “won’t damage your wall” and “won’t fall off your wall”. We tested many many adhesives and we found this one the most effective.
Q -- How do I use the dispenser?
A -- Check out the video here: https://wallx.io/pages/dispenser
Q -- I can't find the adhesive?
A -- The clear adhesive and clear adhesive cover strip is already placed on the back of the xHub; because they are both clear, it can be hard to see it. However, if you pick a corner and peel back the covering, you will find the adhesive underneath.
Q -- In what increments is the product "height adjustable"?
A -- It is .050" of an inch increments; a 1/16" of an inch is .0625", so less than 1/16" increments. The maximum adjustment rate is 1.5".
Q -- I am worried about using the adhesive, what else can I do?
A -- Use the nails. These are brad nails and the holes they leave behind is very small and can quickly and easily be filled with wall putty and a dab of paint.
Q -- Do I need tools?
A -- If you use the adhesive, you do not need any tools. If you use the nails, you only need a hammer.
Q -- What if I want to use it over a bed or in a highly trafficked area?
A -- Use the nails.
Q -- What are these plastic pieces and wax on the xHang for?
A -- We call the plastic parts "stand offs" and you should remove them from the product. Peel off the adhesive and place those on the bottom corner of your frame. The wax goes on the other side. Now, when you mount your frame, it will be perfectly symmetrical with the wall and locked in place instead of leaning forward and forever going out of level.
Q -- How should I install if my walls are countoured?
A -- Contoured walls have less surface area and as a result adhesive is much less effective (at best) and sometimes totally ineffective. We strongly recommend using the tack nails on walls that have countours.